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One Harmony is a unique, completely free Membership Program that rewards you with special
services and privileges whenever you stay at Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL
City. We offer a wide variety of benefits as well as accumulating points whenever you use the hotel.
Discover a world of elegance and refinement.
Join Us for Special Offers in Hotel Nikko Changshu!
EARN POINTS
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| ACCOMMODATION | 3 points for every JPY 100 *Exclude tax and service charges. |
| RESTAURANTS | 1 points for every JPY 100 *Exclude tax and service charges. |
STAY BENEFITS
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| Loyal | Exclusive | Exclusive Plus | |
| Late Check-out | ✓ (13:00) | ✓ (15:00) | ✓ (15:00) |
| Early check-in | ✓ (13:00) | ✓ (12:00) | ✓ (11:00) |
| Free room upgrade | ✓ *Up to 5 nights | ✓ | ✓ |
HOTEL BENEFITS
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| Loyal | Exclusive | Exclusive Plus | |
| Free Breakfast | – | – | ✓ |
| Free Room Coupon | – | – | ✓ *50,000 points or more in one year, excluding carried-over points. |
| Complimentary Internet access | ✓ | ✓ | ✓ |
| Welcome drink | ✓ | ✓ | ✓ |
| Welcome fruits | ✓ | – | ✓ |
| Welcome refreshment | – | ✓ | ✓ |
| Complimentary pressing service (2 pieces) | – | ✓ | ✓ *including 2 pieces of Laundry |
| Birthday benefits | ✓ | ✓ | ✓ |
| Complimentary parking | ✓ | ✓ | ✓ |
* Points may be calculated differently subject to the hotel, facility or plan/package.
* Points are earned only for hotel stays reserved through Okura Nikko Hotels Reservation Center or official websites, or directly with a participating hotel.
* Please provide your Membership Number when making hotel reservations and present your Member Card or Digital Member Card at check-in. At restaurants and bars, present your Member Card when settling the bill.
* In addition to bonus points, Loyal Members and Exclusive Members will be offered a special rate and other benefits.
* Member benefits apply only to hotel stays reserved through Okura Nikko Hotels Reservation Center or official websites, or directly with a participating hotel. Benefits may be offered for stays reserved through travel agencies including online travel agencies at certain hotels or facilities.
【NOTICE】
Thank you for your continued patronage of Okura Nikko Hotels.
Due to the revamp of the One Harmony membership program, member services will be temporarily suspended during the following period.
■ Maintenance Period
From 12:00 a.m. (JST), March 23, 2026 to 10:00 a.m. (JST), April 1, 2026 (scheduled)
Services will resume as soon as maintenance is completed.
■ Services Unavailable During Maintenance
During the maintenance period, sign-in will be suspended. As a result, the following services will not be available:
Points for eligible stays will continue to be credited as usual.
■ Reservations During the Maintenance Period
Member-rate reservations will not be available online during the system maintenance period.
Even if you make a reservation at the regular rate during the system maintenance period, we will apply the member rate at check-in, provided that you inform us of your membership status.
Please note that this does not apply to plans that do not offer member rates or to plans that have been prepaid. Thank you for your understanding.
You can check or cancel existing reservations using your email address and reservation number.
*Please note that during the maintenance period/ the One Harmony Office and individual hotels will also be unable to assist with the above services.